Privacy Policy

Last updated: April 2026 | Effective immediately

1. Introduction

Opulent Doorstep Laundry Service ("Opulent", "we", "us", or "our") is committed to protecting your personal information. This policy explains how we collect, use, and protect your data when you interact with us via WhatsApp, Facebook Messenger, Instagram, or our website.

2. Information We Collect

Name
Phone number or social account ID
Delivery address or location
Order details and service preferences
Message and conversation history

3. How We Use Your Information

Process and fulfill orders
Provide order updates
Improve service quality
Contact you via phone or WhatsApp

4. Automated Messaging

We use automated assistants to handle initial inquiries. Conversations may be reviewed by our team to ensure accuracy and service quality.

5. Data Storage & Security

Your data is stored securely. We retain conversation history for up to 30 days. We do not sell or share your personal data with third parties.

6. Third-Party Platforms

7. Your Rights

Request access to your data
Request deletion
Opt out anytime by messaging "STOP"

8. Children's Privacy

Our services are not intended for individuals under 13. We do not knowingly collect data from children.

9. Updates

We may update this policy. Changes will be reflected on this page.

10. Contact

Phone/WhatsApp: 01805-233471
Website: opulentbd.com
Address: ৪/৯,ডি, সেকশন-০৬, পল্লবী, মিরপুর, ঢাকা-১২১৬